Terms & Conditions

Compliant With: Information Technology Act, 2000, Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Indian Contract Act, 1872, Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

Last Updated: 29/05/2026

Welcome to https://lucidus.in/, owned and operated by Lucidus Solution Private Limited (“Company”, “we”, “our”, “us”).

By accessing or using this website, purchasing products, creating an account, placing an order, submitting a cancellation request, requesting a return, replacement or refund, or using any service available on the Platform, you agree to be bound by these Terms & Conditions under applicable Indian law.

If you do not agree with these Terms & Conditions, please discontinue using the Platform immediately.

1. Company, Legal & Business Information

For transparency and customer support, our official business details are mentioned below:

  • Company Name: Lucidus Solution Private Limited
  • Website: https://lucidus.in/
  • CIN: U47912WB2026PTC287204
  • GSTIN: 19AAGCL7456A1ZG
  • Official Email ID: info@lucidus.in
  • Alternate Email ID: lucidussollution@gmail.com | lucidusprivate@gmail.com
  • Official Support Number: +91 6290279572
  • Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

Registered Office Address

Lucidus Solution Private Limited
4TH FLOOR, 409, 18 RABINDRA SARANI GATE NO 1, Poddar Court, 18 RABINDRA SARANI, LALBAZAR, Poddar Court, Kolkata, Kolkata, West Bengal, 700001

2. Introduction

These Terms & Conditions govern your access to and use of https://lucidus.in/, including all pages, features, products, services, payment options, order services, shipping, delivery support, cancellation support, return process, refund process, replacement process, account access, website features, and customer support facilities provided through the Platform.

The purpose of these Terms is to clearly define the rights, responsibilities, limitations, and obligations of users and the Company while using the Platform.

3. Legal Status & Applicability

These Terms are governed by applicable Indian laws, including but not limited to:

  • Information Technology Act, 2000
  • Consumer Protection Act, 2019
  • Consumer Protection (E-Commerce) Rules, 2020
  • Indian Contract Act, 1872
  • Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
  • Copyright Act, 1957
  • Trademark Act, 1999
  • Applicable GST, tax, payment, logistics, and e-commerce regulations in India

Use of this Platform constitutes a valid and binding electronic contract under Section 10A of the Information Technology Act, 2000.

4. Eligibility

To use our Platform, you confirm that:

  • You are 18 years of age or older; or
  • You are using the Platform under the supervision of a parent or legal guardian; and
  • You have the legal capacity to enter into a binding contract as per the Indian Contract Act, 1872.

The Company reserves the right to restrict access, cancel orders, or suspend accounts if eligibility conditions are not fulfilled.

5. Account Creation & User Responsibilities

By creating an account on the Platform, you agree to:

  • Provide accurate, complete, and updated information
  • Maintain confidentiality of your login credentials
  • Immediately notify us in case of unauthorized access
  • Accept responsibility for all activities carried out through your account
  • Use the Platform only for lawful purposes
  • Keep your mobile number, email address, and delivery address updated

The Company shall not be liable for any loss, damage, misuse, unauthorized transaction, or account activity caused due to failure to protect login credentials.

6. Product Representation & Availability

We make reasonable efforts to display accurate product information, images, descriptions, prices, sizes, colors, and availability.

However:

  • Product colors may slightly differ due to device screen or display settings
  • Product sizes may vary by approximately 1 to 2 inches due to manual measurement
  • Product availability may change without prior notice
  • Product descriptions may be updated for better clarity and accuracy
  • Product images are for representation purposes and may slightly vary from the actual product
  • The Company reserves the right to modify, discontinue, or remove any product at any time

Any product purchased from the Platform shall be subject to availability, payment confirmation, delivery serviceability, and order verification.

7. Product Content & Description Accuracy

We aim to provide clear, useful, and updated product descriptions for customers.

Product content may include:

  • Product name
  • Fabric or material details
  • Size information
  • Color information
  • Style details
  • Care instructions
  • Usage details
  • Product images
  • Price and tax information
  • Return, replacement, or cancellation eligibility, where applicable

While we try to avoid unclear, repeated, or generic content, some product information may be updated from time to time for better accuracy, SEO improvement, customer understanding, and compliance.

Customers are advised to read product descriptions, size details, return eligibility, and shipping information before placing an order.

8. Pricing, Payments & Taxes

The following payment and pricing terms shall apply:

  • All prices displayed on the Platform are in Indian Rupees (INR)
  • Prices may be updated, corrected, revised, or withdrawn without prior notice
  • Applicable GST, shipping charges, convenience fees, COD charges, or other charges may be shown at checkout, wherever applicable
  • Payment methods may include UPI, debit card, credit card, net banking, wallets, COD, or other available payment options
  • COD availability may depend on order value, pin code, product category, and Company policy
  • Final payable amount will be displayed at checkout before order confirmation

The Company shall not be responsible for payment failures, transaction delays, bank server errors, gateway downtime, declined payments, or incorrect payment details entered by the user.

9. Order Acceptance, Fulfilment & Verification

Placing an order on the Platform is considered an “offer to purchase”. The Company may accept or reject the order based on:

  • Successful payment confirmation
  • Product availability
  • Valid shipping address
  • Pin code serviceability
  • Fraud detection or risk verification
  • Previous order history
  • Incorrect pricing or technical error
  • Product listing error
  • Logistics or courier limitations

The Company reserves the right to cancel or reject any order at its discretion in accordance with applicable e-commerce rules, consumer protection rules, and internal risk control policies.

10. Cancellation Policy & Cancellation Issue Support

Order cancellation shall be governed by the Cancellation Policy displayed on the Platform. Users are advised to carefully read the applicable cancellation terms before placing an order.

Cancellation may be allowed only if:

  • The order has not been shipped or dispatched
  • The product category is eligible for cancellation
  • The cancellation request is submitted within the permitted time period
  • The order is not customized, made-to-order, hygiene-sensitive, or non-cancellable
  • The request complies with the applicable cancellation policy

If a user places an order and cancellation cannot be processed despite being eligible under the cancellation policy, the user should immediately contact official support with the following details:

  • Order ID
  • Registered mobile number
  • Registered email address
  • Payment reference number, if applicable
  • Reason for cancellation
  • Screenshot or error message showing cancellation issue, if any

If the cancellation issue is caused due to a technical error on the Platform, the Company will take reasonable steps to review the issue and provide an alternate resolution process as per applicable policy.

Cancellation approval, rejection, refund, or alternate resolution shall be subject to product status, dispatch status, payment status, and applicable policy terms.

11. Shipping, Delivery & Logistics

By placing an order, you agree to the Shipping Policy and delivery-related terms displayed on the Platform.

Delivery timelines are estimates and may vary due to:

  • Logistics or courier delay
  • Weather conditions
  • Festivals, holidays, strikes, lockdowns, or public disruptions
  • Incorrect or incomplete address
  • Customer unavailability
  • Pin code serviceability issue
  • Operational or technical delay
  • Third-party courier or shipment delay

Users are responsible for providing a complete and accurate delivery address, valid mobile number, and reachable contact details.

Risk of loss may pass to the customer upon handover of the product to the courier/logistics partner, subject to applicable law and Company policy.

12. Delivery & Cancellation Information Accuracy

The Company aims to keep delivery, cancellation, refund, return, replacement, and support-related information accurate and updated on the Platform.

The Platform may display information related to:

  • Estimated delivery timeline
  • Order processing time
  • Cancellation eligibility
  • Refund timeline
  • Replacement process
  • Return conditions
  • Courier support
  • Customer support process
  • Non-cancellable, non-returnable, or non-refundable product categories

If any information appears unclear, outdated, incomplete, or inconsistent, users may contact official support for clarification before placing an order or raising a claim.

13. Return, Replacement & Refund

All returns, refunds, and replacements are governed by the Return Policy, Refund Policy, Replacement Policy, and Cancellation Policy displayed on the Platform.

The Company may conduct quality checks before approving any return, replacement, or refund request.

Certain product categories may be non-returnable or non-replaceable, including but not limited to:

  • Socks
  • Stockings
  • Scarves
  • Dupattas
  • Innerwear
  • Hygiene-sensitive products
  • Customized or altered products
  • Products marked as non-returnable on the product page
  • Products damaged due to customer handling
  • Products without original packaging, tags, invoice, or accessories

Refunds, wherever approved, shall be processed as per the refund timeline mentioned on the Platform or communicated by official support.

14. Website Performance, Loading & Technical Access

The Company continuously works to improve website speed, loading time, server response, and user experience.

Users may experience delay, buffering, or loading issues while accessing multiple pages, frames, tabs, services, or tasks due to:

  • Internet connection issue
  • Device or browser limitations
  • Temporary server load
  • Third-party plugin or service delay
  • Cache or session issue
  • Payment gateway, logistics, or external API delay
  • Maintenance or security update
  • Browser compatibility issue

The Company does not guarantee uninterrupted, error-free, or delay-free access to the Platform. However, reasonable efforts will be made to optimize website performance and reduce loading or buffering issues.

Users may report website loading, buffering, checkout, or technical issues using the official support details mentioned in these Terms.

15. Customer Support & Official Contact Details

Users may contact official support for:

  • Order support
  • Delivery-related queries
  • Cancellation issues
  • Return or replacement assistance
  • Refund support
  • Website loading or technical issues
  • Payment-related support
  • Account-related support
  • Privacy-related support
  • Policy-related clarification
  • Complaint and grievance redressal

Official Support Details

  • Company: Lucidus Solution Private Limited
  • Website: https://lucidus.in/
  • CIN: U47912WB2026PTC287204
  • GSTIN: 19AAGCL7456A1ZG
  • Email: info@lucidus.in
  • Alternate Email: lucidussollution@gmail.com | lucidusprivate@gmail.com
  • Official Support Number: +91 6290279572
  • Support Hours: Monday to Friday, 9:00 AM to 6:00 PM

If any previous contact number or email mentioned on the website is found unresponsive, users are requested to contact the above official support number and email address.

The Company may update official support details from time to time to ensure better customer assistance.

16. Fake COD Orders Policy

Users must not place fake, fraudulent, or non-serious COD orders.

Repeated refusal to accept COD parcels, fake orders, or misuse of COD may result in:

  • Blocking of the user account
  • Restriction of COD facility for future orders
  • Cancellation of pending orders
  • Recovery of logistics or operational losses, where legally permissible
  • Legal action, where applicable

17. User Obligations

You agree not to:

  • Violate any law of India
  • Provide false, misleading, or fraudulent information
  • Misuse cancellation, return, refund, replacement, or COD facilities
  • Attempt to hack, copy, scrape, reproduce, or reverse-engineer the website
  • Upload harmful code, malware, spam, or abusive content
  • Engage in abusive behavior against staff, support team, or courier partners
  • Place fake, risky, or fraudulent orders
  • Interfere with website security, performance, or availability
  • Use website content, product images, or brand assets without permission

Violation of these obligations may result in account suspension, order cancellation, restriction of services, or legal action under applicable Indian laws.

18. Intellectual Property Rights

All content available on the Platform is the property of Lucidus Solution Private Limited or its licensors, including:

  • Images
  • Designs
  • Product photographs
  • Videos
  • Logos
  • Text
  • Graphics
  • Brand identity
  • Website layout
  • Source code and software elements
  • Product descriptions
  • Banners and marketing content

Such content is protected under applicable intellectual property laws including the Copyright Act, 1957 and Trademark Act, 1999.

Copying, reproducing, selling, modifying, distributing, or using any website content without written permission is strictly prohibited.

19. Third-Party Services

We may use third-party service providers for:

  • Payments
  • Logistics and courier services
  • Analytics
  • Advertisements
  • SMS, email, or WhatsApp notifications
  • Hosting, security, and technical services
  • Customer support tools
  • Fraud prevention tools

We are not responsible for third-party policies, practices, failures, delays, downtime, or technical errors.

Users are advised to review the applicable third-party terms and privacy policies separately.

20. Limitation of Liability

To the maximum extent permitted under Indian law:

  • The Company shall not be liable for indirect, incidental, punitive, special, or consequential damages
  • The Company’s liability shall be limited to the invoice value of the product purchased by the user
  • The Company does not guarantee uninterrupted, error-free, virus-free, or delay-free access to the Platform
  • The Company shall not be responsible for delays caused by courier partners, payment gateways, banks, internet service providers, hosting providers, or third-party services
  • The Company shall not be liable for losses caused by incorrect user information, wrong delivery address, or customer unavailability

Any dispute regarding delivery, non-delivery, cancellation, refund, damage, or product mismatch shall be handled as per the applicable policies and Indian legal guidelines.

21. Indemnification

You agree to indemnify and hold harmless Lucidus Solution Private Limited, its directors, officers, employees, representatives, agents, and affiliates from and against:

  • Legal claims
  • Losses
  • Damages
  • Penalties
  • Litigation costs
  • Third-party claims
  • Expenses arising from misuse of the Platform
  • Violation of these Terms or applicable law
  • Fraudulent or unlawful use of the Platform
  • Misuse of order, cancellation, return, refund, replacement, or COD facilities

22. Data Protection & Privacy

Your use of the Platform is also governed by our Privacy Policy.

The Company takes reasonable security measures as required under Section 43A of the Information Technology Act, 2000 and applicable Indian data protection principles.

Users are advised to read the Privacy Policy carefully to understand how personal data is collected, used, stored, shared, and protected.

23. Force Majeure

The Company shall not be liable for any delay, failure, interruption, non-performance, or service disruption caused due to events beyond its reasonable control.

Such events may include:

  • Natural disasters
  • Fire, flood, earthquake, storm, or other acts of nature
  • War, riots, civil unrest, or terrorism
  • Government actions, restrictions, lockdowns, or legal orders
  • Pandemics, epidemics, or public health emergencies
  • Strikes, labour disputes, or transport disruptions
  • Courier partner failure or delay
  • Payment gateway, bank, internet, hosting, or third-party service failure
  • Technical failures beyond reasonable control
  • Cyberattack, server outage, or security incident beyond reasonable control

During such events, delivery, cancellation, refund, replacement, or service timelines may be affected.

24. Termination or Suspension

The Company may suspend, restrict, or terminate user accounts, orders, COD access, or Platform access if:

  • These Terms are violated
  • Fraudulent activity is suspected
  • Fake orders or repeated COD refusal is detected
  • Abuse against staff, support team, courier partners, or the Platform is detected
  • Misuse of return, refund, cancellation, or replacement process is identified
  • False, misleading, or incomplete information is provided
  • Any unlawful activity is carried out through the Platform
  • The Platform’s security, reputation, or business operations are affected

Such suspension or termination may be temporary or permanent, depending on the nature of the violation.

25. Grievance Officer

For any complaint, concern, privacy request, order-related issue, refund query, cancellation issue, delivery issue, technical issue, payment issue, or website-related support matter, customers may contact the Grievance Officer using the details mentioned below:

  • Name: SUMON BAIDYA (DIN)
  • Designation: Grievance Officer
  • Company: Lucidus Solution Private Limited
  • Email: info@lucidus.in
  • Alternate Email: lucidussollution@gmail.com | lucidusprivate@gmail.com
  • Official Support Number: +91 6290279572
  • Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

Registered Office Address

Lucidus Solution Private Limited
4TH FLOOR, 409, 18 RABINDRA SARANI GATE NO 1, Poddar Court, 18 RABINDRA SARANI, LALBAZAR, Poddar Court, Kolkata, Kolkata, West Bengal, 700001

Complaints will be acknowledged within 48 hours and resolved within 30 days, subject to applicable legal requirements and the nature of the complaint.

26. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

All disputes shall be subject to the jurisdiction of competent courts located in West Bengal, India, unless otherwise required under applicable consumer protection laws.

27. Amendments & Updates

The Company may modify, update, revise, or replace these Terms & Conditions at any time due to:

  • Changes in law
  • Business requirements
  • Security updates
  • Service improvements
  • Website performance improvements
  • Changes in customer support process
  • Updates in delivery, cancellation, refund, return, or replacement processes
  • Updates in company, GSTIN, CIN, legal, support, or grievance details

The updated Terms & Conditions will be posted on this page with a revised “Last Updated” date.

Continued use of the Platform after updates shall be considered acceptance of the revised Terms & Conditions.

28. Contact Details

For any question, complaint, cancellation issue, delivery issue, refund support, website loading issue, payment issue, privacy concern, or policy clarification, users may contact:

  • Company: Lucidus Solution Private Limited
  • Website: https://lucidus.in/
  • CIN: U47912WB2026PTC287204
  • GSTIN: 19AAGCL7456A1ZG
  • Official Support Number: +91 6290279572
  • Email: info@lucidus.in
  • Alternate Email: lucidussollution@gmail.com | lucidusprivate@gmail.com
  • Support Hours: Monday to Friday, 9:00 AM to 6:00 PM

Registered Office Address

Lucidus Solution Private Limited
4TH FLOOR, 409, 18 RABINDRA SARANI GATE NO 1, Poddar Court, 18 RABINDRA SARANI, LALBAZAR, Poddar Court, Kolkata, Kolkata, West Bengal, 700001

End of Terms & Conditions