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Lucidus is an online shopping platform operated by Lucidus Solution Private Limited. We focus on reliable products, easy ordering, secure payments, transparent policies, delivery support, and customer assistance.

This website is owned and operated by Lucidus Solution Private Limited.

• Website: https://lucidus.in/
• CIN: U47912WB2026PTC287204
• GSTIN: 19AAGCL7456A1ZG
• Official Support Number: +91 6290279572
• Email: info@lucidus.in
• Alternate Email: lucidussollution@gmail.com

Lucidus delivers to most serviceable pin codes across India through courier and logistics partners. Delivery availability may depend on pin code, product category, courier partner coverage, COD availability, and operational conditions.

Currently, Lucidus does not provide international shipping. Orders are delivered only within serviceable locations in India.

You can place an order by selecting a product, adding it to cart, entering your billing and shipping details, choosing a payment method, and confirming the order at checkout.

You can check order status from the My Account section. Open Orders, select the relevant order, and check the latest status or tracking details, if available.

Address changes may be possible only before dispatch. Once the order is shipped, address changes may not be possible. Please contact official support immediately with your Order ID if you need to update your address before dispatch.

Yes. Lucidus Solution Private Limited may cancel an order due to payment failure, invalid address, product unavailability, courier serviceability issues, incorrect pricing, suspicious activity, fake COD orders, or technical errors.

Orders are usually processed within 1 to 2 working days after confirmation. Processing may take longer during festivals, sales, public holidays, high order volume, payment verification, address verification, or operational delays.

Estimated delivery timelines after dispatch are usually:

• Metro Cities: 3 to 5 working days
• Other Cities: 5 to 7 working days
• Remote or Rural Areas: 7 to 10 working days

Delivery timelines are estimates and may vary due to courier workload, weather, festivals, strikes, public holidays, incorrect address, customer unavailability, or operational delay.

Courier partners may include Delhivery, Bluedart, DTDC, Xpressbees, India Post, or other authorized logistics partners depending on serviceability and operational conditions.

Once your order is dispatched, tracking details may be sent through SMS, email, WhatsApp, website notification, or shown in the My Account order section. Tracking may take a few hours to update after courier pickup.

If your order is significantly delayed, contact official support with your Order ID and registered details. Our team will review the shipment status and coordinate with the courier partner where possible.

Available payment methods may include UPI, debit card, credit card, net banking, wallets, Cash on Delivery, or other payment options enabled on the website. Availability may depend on order value, location, and website settings.

Online payments are processed through trusted third-party payment gateways. Lucidus does not store full card details, CVV, UPI PIN, net banking password, OTP, or sensitive payment credentials.

If payment is deducted but the order is not confirmed, it may be treated as a failed payment. Banks or payment gateways may automatically reverse the amount within 3 to 7 working days. In rare cases, it may take up to 10 working days.

Refund initiation generally takes 5 to 7 working days after approval. Bank, UPI, card, wallet, or payment gateway settlement may take additional time. In some cases, final credit may take up to 10 working days.

For prepaid orders, refunds are generally processed to the original payment method. For Cash on Delivery orders, approved refunds may be processed through bank transfer, UPI transfer, store wallet credit, or any other mode approved by the Company.

Lucidus offers a 7-day return or replacement window on eligible products from the date of delivery. Approval depends on product category, product condition, request timing, proof submitted, and successful quality check.

Certain products may not be eligible for return or replacement due to hygiene, safety, customization, or product nature.

• Socks
• Stockings
• Dupatta
• Scarf
• Innerwear
• Hygiene-sensitive products
• Customized or altered products
• Products marked as non-returnable on the product page

Go to My Account, open Orders, select the relevant order, click Request Return / Replace if available, select the reason, upload proof where required, and submit the request for review.

For damaged, defective, wrong product, missing item, or tampered parcel claims, customers may be required to provide:

• Clear product images
• Clear image of shipping label
• Clear image of outer packaging
• Clear image of damaged or defective area
• Full parcel opening video
• Order ID and registered contact details

Such claims should be reported within 24 hours of delivery.

Orders can be cancelled only before shipment or dispatch, subject to product category, order status, payment status, dispatch status, and cancellation policy. Once shipped, cancellation may not be possible under normal circumstances.

We make reasonable efforts to display accurate product images and descriptions. However, color may slightly vary due to lighting, photography, screen settings, or display differences.

Product sizes may vary slightly due to manual measurement, fabric type, stitching pattern, product design, or manufacturing variation. Customers should review product details before placing an order.

Before placing an order, customers should check:

• Product name and description
• Size, color, and variant details
• Product images
• Return or replacement eligibility
• Shipping address and pin code
• Final payable amount at checkout

You can contact Lucidus customer support using the official details below:

• Official Support Number: +91 6290279572
• Email: info@lucidus.in
• Alternate Email: lucidussollution@gmail.com
• Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

The Grievance Officer details are:

• Name: Sabita Priyamvada Pothukutchi (DIN)
• Designation: Grievance Officer
• Company: Lucidus Solution Private Limited
• Email: info@lucidus.in
• Alternate Email: lucidussollution@gmail.com
• Official Support Number: +91 6290279572

For faster assistance, please share:

• Order ID
• Registered mobile number
• Registered email address
• Product name
• Issue details
• Payment proof, screenshot, photo, or video proof where applicable

Support requests are reviewed during working hours. Complaints may be acknowledged within 48 hours and resolved within 30 days, subject to applicable legal requirements, order status, policy terms, and the nature of the complaint.