Shipping Policy

Last Updated: 29/05/2026

At Lucidus Solution Private Limited, our goal is to provide customers with a smooth, fast, transparent, and reliable shopping experience. This Shipping Policy explains how we process, dispatch, ship, track, and deliver orders placed on https://lucidus.in/ across India.

By placing an order on our website, you agree to the shipping, delivery, tracking, failed delivery, damaged parcel, cancellation before dispatch, and support terms mentioned in this Shipping Policy.

1. Company, Legal & Business Information

For transparency and customer support, our official business details are mentioned below:

  • Company Name: Lucidus Solution Private Limited
  • Website: https://lucidus.in/
  • CIN: U47912WB2026PTC287204
  • GSTIN: 19AAGCL7456A1ZG
  • Official Email ID: info@lucidus.in
  • Alternate Email ID: lucidussollution@gmail.com | lucidusprivate@gmail.com
  • Official Support Number: +91 6290279572
  • Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

Registered Office Address

Lucidus Solution Private Limited
4TH FLOOR, 409, 18 RABINDRA SARANI GATE NO 1, Poddar Court, 18 RABINDRA SARANI, LALBAZAR, Poddar Court, Kolkata, Kolkata, West Bengal, 700001

2. Shipping Coverage

We deliver to most serviceable pin codes across India through trusted courier and logistics partners.

Our courier partners may include:

  • Delhivery
  • Bluedart
  • DTDC
  • Xpressbees
  • India Post, where applicable
  • Other authorized logistics partners

If your pin code is serviceable, available shipping options may appear automatically during checkout.

Shipping availability may depend on:

  • Pin code serviceability
  • Product category
  • Order value
  • Courier partner coverage
  • COD availability
  • Operational conditions
  • Weather or regional restrictions
  • Logistics partner limitations

Currently, we deliver only within India.

3. Order Processing Time

Once an order is successfully placed and confirmed, our team begins processing the order for confirmation, verification, packing, billing, and dispatch.

Standard order processing time:

  • Orders are usually processed within 1 to 2 working days after confirmation.
  • Orders placed on Sundays or public holidays may be processed on the next working day.
  • Processing may take longer during festivals, sales, promotional campaigns, public holidays, or high-volume order periods.
  • Processing time may also vary due to product availability, payment verification, address verification, stock confirmation, or operational delay.

Customers may receive order confirmation, packing, and dispatch updates through:

  • Email
  • SMS
  • WhatsApp
  • Website notification
  • Order dashboard, wherever available

4. Delivery Timeline

Estimated delivery timelines after dispatch may vary based on location and courier serviceability.

Estimated delivery timelines after dispatch:

  • Metro Cities: 3 to 5 working days
  • Other Cities: 5 to 7 working days
  • Remote / Rural Areas: 7 to 10 working days

Delivery timelines are indicative and not guaranteed.

Actual delivery may vary due to:

  • Courier workload
  • Weather conditions
  • Festivals
  • Strikes
  • Public holidays
  • Incorrect address
  • Customer unavailability
  • Regional restrictions
  • Operational delays
  • Courier partner limitations
  • Payment or address verification delay

The Company will make reasonable efforts to coordinate with courier partners for timely delivery.

5. Shipping Charges

Shipping charges may depend on order value, delivery location, product type, weight, payment mode, and courier partner rules.

Shipping charge terms:

  • Shipping charges, if applicable, will be shown at checkout before payment.
  • Free shipping may be available on selected products, selected order values, or promotional offers.
  • COD charges, convenience fees, packaging charges, or handling charges may apply where applicable.
  • Additional shipping charges may apply for re-shipment in case of failed delivery due to customer-side reasons.
  • Shipping charges may be non-refundable unless specifically approved by the Company or required under applicable law.

Customers are advised to review the final payable amount at checkout before placing the order.

6. Order Tracking

Once your order is dispatched, you may receive a tracking link or tracking number through:

  • SMS
  • Email
  • WhatsApp
  • Website notification
  • My Account order section, wherever available

You can also track your order by following these steps:

  • Go to My Account
  • Open Orders
  • Select the relevant order
  • Click on Track Order, if available

Tracking updates may take a few hours to reflect after dispatch. In some cases, courier tracking may update only after the parcel is scanned at the courier hub.

If tracking is not visible or not updating, customers may contact official support with the Order ID and registered contact details.

7. Delayed Orders

We make reasonable efforts to deliver orders within the estimated timeline. However, delays may occur due to reasons beyond our direct or reasonable control.

Delivery delays may occur due to:

  • Courier partner delay
  • Weather conditions
  • Public holidays or festivals
  • Regional restrictions
  • Strikes, lockdowns, roadblocks, or local restrictions
  • Incorrect or incomplete delivery address
  • Customer unavailable at the time of delivery
  • High order volume during sale or festive periods
  • Pin code serviceability or operational issue
  • Payment verification or address verification delay
  • Third-party logistics or system delay

The Company shall not be liable for delivery delays caused by courier partners, weather conditions, public restrictions, payment gateways, banks, third-party services, or external factors beyond reasonable control.

If your order is significantly delayed, please contact our official support team with your Order ID and registered contact details. We will coordinate with the courier partner and assist you with the shipment status.

8. Failed Delivery or Missed Delivery Attempts

If the courier partner is unable to deliver the order, they may attempt delivery multiple times as per their internal process.

Failed delivery conditions may include:

  • Customer not available at the delivery address
  • Customer not reachable on the registered mobile number
  • Incorrect or incomplete address
  • Wrong pin code
  • Customer refusal to accept the order
  • Cash on Delivery payment not available at the time of delivery
  • Location not serviceable by courier partner
  • Security restrictions at delivery location
  • Customer requests repeated rescheduling beyond courier limits

Courier partners may generally attempt delivery 2 to 3 times, depending on their process. If delivery is unsuccessful, the package may be returned to us.

In such cases, our team may contact the customer for:

  • Re-delivery arrangements
  • Re-shipment
  • Cancellation
  • Refund review
  • Address correction
  • Further action as per applicable policy

Additional shipping charges may apply for re-shipment if delivery failed due to incorrect address, unreachable customer, refusal to accept delivery, or other customer-side reasons.

9. Address Errors & Contact Details

Customers must ensure that the shipping address, pin code, mobile number, and email address entered at checkout are accurate and complete.

Customers must ensure that the following details are correct:

  • Full name
  • Complete delivery address
  • Correct pin code
  • Reachable mobile number
  • Email address
  • Landmark or additional address details, where required
  • Alternate contact number, where available

Lucidus Solution Private Limited shall not be responsible for delayed or failed deliveries caused by:

  • Incorrect address
  • Incomplete address
  • Wrong pin code
  • Unreachable mobile number
  • Customer not available at the address
  • Wrong landmark or missing location details
  • Incorrect customer information submitted at checkout

Address changes can be requested only before dispatch. Once the order is shipped, address change may not be possible.

If you need to update your address before dispatch, please contact official support immediately with your Order ID.

10. Damaged or Tampered Packages

Customers are advised to carefully check the package at the time of delivery.

If the package appears damaged, opened, leaked, broken, or tampered with:

  • Do not accept the parcel, if possible.
  • Take clear photos of the damaged or tampered parcel.
  • Record a full parcel opening video as proof, if the parcel is accepted.
  • Keep the shipping label and outer packaging safe.
  • Contact our support team within 24 hours of delivery or delivery attempt.

A full parcel opening video may be required for damaged, missing item, wrong item, or tampered parcel claims. This helps us verify the issue and coordinate with courier partners quickly.

Claims raised after 24 hours or without proper proof may be rejected.

Customers should not discard the packaging, invoice, product tags, labels, or shipping label until the claim is reviewed.

11. Shipping Issue & Website Loading Support

If you are unable to track your order, access order details, or use the website properly due to loading or buffering issues, please try the following steps:

  • Refresh the page
  • Clear browser cache and cookies
  • Try another browser
  • Try another device
  • Check your internet connection
  • Login again and check order status
  • Take a screenshot or screen recording of the issue
  • Contact official support with your Order ID

The Company continuously works to improve website speed, reduce loading issues, and provide a better customer experience.

If the issue continues, customers may contact official support using the details mentioned in this policy.

12. Cancellation Before Dispatch

Orders may be cancelled only before shipment or dispatch, subject to the applicable Refund & Cancellation Policy.

Cancellation terms:

  • Orders can be cancelled only before shipment or dispatch.
  • Once the order is shipped or dispatched, cancellation may not be possible.
  • Cancellation approval depends on order status, product category, payment status, dispatch status, and applicable policy terms.
  • Customized, hygiene-sensitive, made-to-order, or non-cancellable products may not be eligible for cancellation.
  • If the cancellation option is not working despite the order being eligible, customers should contact official support immediately.

Customers must share the following details for cancellation support:

  • Order ID
  • Registered mobile number
  • Registered email address
  • Reason for cancellation
  • Screenshot or screen recording of the issue
  • Payment reference number, if applicable

Cancellation approval or rejection shall depend on order status, dispatch status, product type, payment status, and applicable policy terms.

For complete cancellation and refund terms, customers should read the Refund & Cancellation Policy available on the website.

13. Cash on Delivery Orders

Cash on Delivery availability may depend on order value, delivery location, courier partner availability, product category, and customer order history.

COD terms:

  • Customers must keep the payable amount ready at the time of delivery.
  • COD availability may depend on pin code serviceability.
  • COD availability may depend on order value and product category.
  • Repeated refusal of COD parcels may lead to restriction of COD facility.
  • Fake, fraudulent, or non-serious COD orders may result in order cancellation or account restriction.
  • COD availability may be withdrawn at any time at the discretion of the Company.
  • The Company may verify COD orders before dispatch.

Customers are requested to place COD orders only when they are genuinely willing to accept delivery.

14. International Shipping

Currently, we do not offer international shipping.

All orders are shipped only within serviceable locations in India.

If international shipping becomes available in the future, the updated shipping terms may be published on the website.

15. Important Shipping Conditions

Please note the following important shipping conditions:

  • Delivery timelines are estimated and may vary depending on location and courier partner.
  • Shipping is subject to pin code serviceability.
  • Order processing and delivery may be delayed during festivals, sales, holidays, or high-volume periods.
  • The Company is not responsible for delays caused by courier partners, weather, public restrictions, banks, payment gateways, or third-party services.
  • Incorrect address, wrong pin code, or unreachable customer may result in failed delivery.
  • Once shipped, cancellation may not be possible under normal circumstances.
  • Damaged or tampered parcel issues must be reported within 24 hours of delivery or delivery attempt with valid proof.
  • Shipping charges, COD charges, packaging charges, convenience fees, or handling charges may be non-refundable unless specifically approved by the Company or required by law.
  • Re-shipment may attract additional charges where delivery failure occurs due to customer-side reasons.
  • Customers must provide correct order, address, and contact details.

16. Force Majeure

The Company shall not be liable for delay, failed delivery, non-delivery, service interruption, or shipment disruption caused due to events beyond its reasonable control.

Such events may include:

  • Natural disasters
  • Fire, flood, earthquake, storm, or other acts of nature
  • War, riots, civil unrest, or terrorism
  • Government actions, restrictions, lockdowns, or legal orders
  • Pandemics, epidemics, or public health emergencies
  • Strikes, labour disputes, or transport disruptions
  • Courier partner delay, failure, or network disruption
  • Payment gateway, bank, internet, hosting, or third-party service failure
  • Technical failures beyond reasonable control
  • Regional restrictions or local delivery limitations

During such events, order processing, dispatch, delivery, cancellation, refund, or support timelines may be affected.

17. Grievance Officer

For any complaint, concern, shipping issue, delivery issue, tracking issue, damaged parcel claim, cancellation issue, payment issue, technical issue, or website-related support matter, customers may contact the Grievance Officer using the details mentioned below:

  • Name: SUMON BAIDYA (DIN)
  • Designation: Grievance Officer
  • Company: Lucidus Solution Private Limited
  • Email: info@lucidus.in
  • Alternate Email: lucidussollution@gmail.com | lucidusprivate@gmail.com
  • Official Support Number: +91 6290279572
  • Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

Registered Office Address

Lucidus Solution Private Limited
4TH FLOOR, 409, 18 RABINDRA SARANI GATE NO 1, Poddar Court, 18 RABINDRA SARANI, LALBAZAR, Poddar Court, Kolkata, Kolkata, West Bengal, 700001

Complaints will be acknowledged within 48 hours and resolved within 30 days, subject to applicable legal requirements and the nature of the complaint.

18. Policy Updates

Lucidus Solution Private Limited may update this Shipping Policy from time to time due to:

  • Changes in courier or logistics process
  • Changes in delivery timeline
  • Business requirements
  • Service improvements
  • Website performance improvements
  • Customer support process updates
  • Changes in shipping charges, COD availability, or delivery coverage
  • Updates in company, GSTIN, CIN, legal, support, or grievance details

The revised Shipping Policy will be posted on this page with an updated “Last Updated” date.

Continued use of the Platform after policy updates will be considered acceptance of the updated policy.

19. Contact Us

For any shipping-related question, delivery delay, tracking issue, damaged parcel issue, failed delivery issue, cancellation before dispatch, website loading issue, payment issue, or policy clarification, please contact:

  • Company: Lucidus Solution Private Limited
  • Website: https://lucidus.in/
  • CIN: U47912WB2026PTC287204
  • GSTIN: 19AAGCL7456A1ZG
  • Official Support Number: +91 6290279572
  • Email: info@lucidus.in
  • Alternate Email: lucidussollution@gmail.com | lucidusprivate@gmail.com
  • Support Hours: Monday to Friday, 9:00 AM to 6:00 PM

Registered Office Address

Lucidus Solution Private Limited
4TH FLOOR, 409, 18 RABINDRA SARANI GATE NO 1, Poddar Court, 18 RABINDRA SARANI, LALBAZAR, Poddar Court, Kolkata, Kolkata, West Bengal, 700001

End of Shipping Policy